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Shipping & Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at madisonlovedjewelry@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at madisonlovedjewelry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at madisonlovedjewelry@gmail.com.

We accept returns within 7 days of receipt. We offer free shipping on returns within the US, please contact us to arrange a return or exchange. We will provide a free return shipping label that will be insured. Purchases shipped back without our knowledge will incur a fee equal to 5% of the purchase value or $50, whichever is higher. Returns sent without our prior knowledge that are subsequently lost or stolen in transit will be the sender's responsibility.

Jewelry Care

Maintaining and cleaning your precious jewelry not only keeps it sparkling but also ensures its longevity, allowing you to cherish those pieces for years to come. Here are some tips to keep your gems and metals in tip-top shape:

1. Regular Cleaning: Gently clean your jewelry with a soft-bristled brush dipped in warm water and a mild dish soap. Be gentle and cautious, especially with delicate stones. Rinse thoroughly and dry with a soft, lint-free cloth.
2. Special Care for Different Materials: Different materials require different care. For example, pearls are very delicate and should only be wiped with a damp cloth, while silver can be polished with a special silver cloth to prevent tarnish.
3. Avoid Harsh Chemicals: Always remove your jewelry before using harsh chemicals, such as cleaning agents, chlorine in pools, or even cosmetics and perfumes. These can damage or discolor metals and stones.
4. Proper Storage: Store your jewelry in a clean, dry place, preferably in individual soft pouches or a lined jewelry box to prevent scratches and tangling. Keep pieces separated to avoid them rubbing against each other.
5. Professional Check-Up: It's a good idea to have your precious jewelry checked by a professional jeweler once a year. They can spot any issues like loose settings or worn prongs and fix them before you lose a stone.
6. Avoid Extreme Temperatures: Sudden temperature changes can be harmful, especially to certain gemstones. Be mindful of this when wearing jewelry in hot tubs or cold climates.
7. Wear with Care: Last but not least, consider your activities when choosing to wear your precious pieces. It's best to avoid wearing delicate jewelry during high-impact activities or tasks that could subject them to scratches, dings, or harsh substances.

Remember, a little care goes a long way in preserving the beauty and integrity of your jewelry. Keeping these tips in mind will ensure your pieces remain dazzling and treasured components of your collection.